Support
We answer within 72 hours, usually much faster. For anything about your child's data, see also the Privacy Policy.
FAQ
The camera doesn't see my child during a workout
Make sure the camera permission is granted (Parent zone → Settings → Camera), the room is well lit, and the child is about 1.5–2.5 m from the device, full body visible. Video never leaves the device — the app only reads body joint positions.
How do I restore a subscription on a new device?
Log in with the same parent account and press «Restore purchases» on the paywall. Subscriptions are tied to the store account (Apple / Google).
How do I delete my account and all data?
In the app: Parent zone → Settings → Delete account. This removes the parent account, all children, and all stored progress. You can also email us and we will do it for you within 30 days.
The weekly email report doesn't arrive
Check that the report is enabled (Parent zone → Settings → Email report) and that the parent email is confirmed. Our sender domain must pass your spam filter — add it to your contacts if needed.
Which devices are supported?
iPhone / iPad with iOS 16+ and Android phones with Android 10+. A front camera is required for workouts.